We have established these policies to ensure that you are fully informed about our refund and return procedures. These policies apply specifically to orders within India.
Thank you for choosing to shop at Hariomcreation. We aim to ensure your complete satisfaction with your purchase. Please carefully review our return policy to understand the conditions and procedures for initiating a return.
Return Request Period:
If you wish to make a return, please submit a complaint within 3 days from the date of delivery. Requests received after this period may not be accepted.
Damaged Product:
If you receive a damaged product, kindly provide us with an unboxing video showing the damage. This evidence is essential for us to assess the situation and provide appropriate assistance.
Missing Items:
If any items are absent from your order, please share an unboxing video displaying the remaining items. Kindly inform us within 7 days of delivery. Upon confirmation, we will issue a refund for the missing item(s).
Exchange for Wrong Product:
If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility. Contact our customer support team for further instructions.
Refund Eligibility:
Refunds will be processed for eligible returns based on the following criteria:
- Damaged or Defective Products:Â Upon confirmation of the damage or defect through the provided video, we will proceed with the refund process.
- Missing Items:Â If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).
Original Condition and Packaging:
Returned products must be in their original condition, unused, unwashed, and undamaged to qualify for a refund or exchange. All original packaging, including accessories, tags, and labels, should be included.
Return Shipping:
The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 7 days.
Privacy Policy
Zarna Fashion website is owned by Zarna Fashion, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Zarna Fashion, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Zarna Fashion website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the Zarna Fashion, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as âDevice Information.â Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the websiteâs features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the websiteâs features. For example, you wonât be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via support@zarnafashion.com.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
- The right to be informed.
- The right of access.
- The right to rectification.
- The right to erasure.
- The right to restrict processing.
- The right to data portability.
- The right to object.
- Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to support@zarnafashion.com.